Deadline: October 30, 2026 (interviews on a rolling basis) Salary range (1FTE): $90,000 – $100,000 CAD This role is responsible for both the design and quality of programs (what we deliver and why) and how participants, families, and partners experience them (how we deliver and with what effect). A defining feature of this role is a commitment to data-informed decision-making and measurable outcomes. The Head of Programs leads the development and use of program performance frameworks, participant outcome indicators, and continuous learning systems that ensure CanAssist can demonstrate impact, adapt based on evidence, and make the case for sustained and expanded investment. Using a systems-thinking lens, this role connects strategy, data, service quality, and lived experience to strengthen program coherence, reduce access barriers, and advance meaningful, measurable change for people with disabilities. The Head of Programs is responsible for building and sustaining a program performance culture grounded in data, reflection, and accountability. Develop and implement a program-wide outcomes and measurement framework, including logic models, indicators, data collection methods, and reporting processes across Employment, Education, and Health & Wellbeing. Lead regular review cycles using data to assess program effectiveness, identify gaps, and make evidence-based adjustments. Translate program data into clear narratives for internal decision-making, funder reporting, and public accountability.
Synthesize insights across programs to identify patterns, surface systemic barriers, and inform strategic planning. Use participant feedback, service experience data, and access indicators to ensure programs are improving over time. Use program data, evaluation findings,



and outcome evidence to build compelling funding narratives that demonstrate impact and scalability. Collaborate with ED or other Heads to develop recent service pathways and revenue opportunities grounded in program performance evidence. Ensure high-quality, measurable participant experience and outcomes directly informs funder reporting and sustainability strategies. Partner with funders, research institutions, and policy bodies to co-develop initiatives that generate revenue while advancing systemic change. Identify and address access barriers across physical, digital, and socio-cultural environments. Service quality and participant experience Review service experience indicators and act on gaps in continuity, clarity, or quality of care. Foster a culture of reflection, psychological safety, and continuous improvement. Support consistency in practice, accessibility standards, and quality across teams. Building partnerships Build and strengthen relationships with research, policy, and community partners to share learning and advance systems-level change. Apply systems thinking and outcome data to assess trade-offs, risks, and opportunities. Data fluency and outcome orientation Comfortable designing, using, and communicating program performance frameworks. Able to connect data to decisions, and to make data meaningful for diverse audiences, from frontline staff to funders.



Approaches measurement as a tool for learning and equity, not just compliance. Driving innovation and managing change Upholds ethical, inclusive, and transparent practices in data collection, service delivery, and program design. Promotes responsible use of data and evidence, including understanding its limits. Building organizational impact Translates program learning and outcome data into strategic insights, funding narratives, and sector influence. Contributes to policy-relevant knowledge and CanAssist's reputation for accessible, person-centred services. Bachelor's degree in social sciences, engineering, business, or a related field, or equivalent professional experience; Master's degree or PhD preferred. Extensive experience leading integrated programs across employment, education, and health and wellbeing, with a strong focus on disability inclusion and accessibility. Demonstrated experience designing and implementing outcomes frameworks, program evaluation processes, or performance measurement systems. Proven senior leadership in complex, multi-disciplinary program delivery, including strategic planning, adaptive design, and performance management. Strong ability to translate data and evaluation findings into compelling narratives for funders, senior leadership, and community partners. CanAssist’s mission is to address unmet needs of people, particularly those with disabilities, by advancing inclusion and accessibility provincially, nationally, and internationally. Applicants must have legal authorization to work in Canada. Equity and diversity statement UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning, and work environments. We actively encourage applica

📌 Head of Programme Management (Victoria)
🏢 CanAssist
📍 Victoria