Enhance technology support as an Analyst for End User Support Services in a 24/7 environment. Leverage your desktop support skills to ensure continuous system reliability. This role focuses on providing top-notch operational expertise in preventive maintenance and incident resolution within the end-user computing environment. You will assist with system upgrades and projects, ensuring a smooth end-user experience. Additionally, deliver white-glove service to VIP stakeholders while documenting and resolving complex technical issues. Key Responsibilities:
- Ensure system availability through effective incident resolution
- Collaborate with teams on technology initiatives
- Fulfill requests for hardware and software support
- Support the implementation of office technology solutions
- Maintain hardware inventories accurately
Requirements:
- Degree in IT, Computer Science, or related field
- Three or more years in end-user support
- Customer-focused with robust interpersonal skills
- Knowledge of service desk tools like ServiceNow
- Ability to communicate effectively in French and English
Bring your expertise in desktop technologies to bolster user support and services. #J-18808-Ljbffr
📌 Analyst for End User Support Services (Montreal)
🏢 Dollarama
📍 Montreal
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