Assistant Vice President IT, IT Applications & QA We are hiring a Product Manager, IT Applications & QA Full-Time/Part-Time Full-time Posting Date Office Location Steps away from the main public transit station Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities The Product Manager is accountable for the direction, delivery, adoption, and measurable business value of AI enabled mortgage workflows within a First National product squad that is accountability for AI assisted underwriting experience. the Business SME owns policy interpretation, business rules, and operational acceptance, and the AI Engineering Lead owns the technical approach. Own the product vision, strategy, roadmap, backlog, release plan, and success measures for one or more AI enabled mortgage workflows, ensuring delivery of measurable business outcomes aligned to First National priorities. Develop a deep understanding of underwriter, broker, servicing, and operational workflows through observation, interviews, data analysis, and regular feedback, experimentation, and identify the highest value opportunities for automation, decision support, and product improvements Translate business objectives, policy requirements, process steps, exceptions, and user needs into transparent product requirements, user stories, acceptance criteria, and prioritized increments, in partnership with the Business SME and the delivery team. Lead day to day three in a box decision making with the Business SME and the AI Engineering Lead, resolving scope, policy, user experience, risk, cost, and technical tradeoffs as the product is designed and built. Define baselines and track product outcomes such as adoption, cycle time reduction, user effort, decision quality, exception rates, rework,



user satisfaction, operational risk, and unit cost, and use the evidence to guide investment and backlog choices. Coordinate end-to-end delivery across design, engineering, data, quality, security, risk, UAT, release, training, communications, and operational readiness, keeping dependencies visible and decisions timely, and represent squad demand. Use production telemetry, evaluation results, user feedback, incidents, and operational data to continuously improve the workflow, and contribute reusable product patterns and lessons learned to the broader AI Factory. Use measurable business outcomes, strategic alignment, customer impact, operational performance, and delivery capacity to inform portfolio prioritization and future product investment decisions Bachelor’s degree in business, engineering, computer science, information systems, design or related discipline. 6 plus years of progressive product management, digital product delivery, business transformation, or related experience, including ownership of complex workflow products from discovery through production adoption. Demonstrated ability to translate operational workflows, policy requirements, and user needs into clear product roadmaps, requirements, acceptance criteria, and sequenced delivery plans. Experience working with cross functional teams spanning business, design, software engineering, data, quality, security, risk,



compliance, and operations in agile or iterative delivery environments. Strong analytical skills and experience using product, process, quality, adoption, and financial data to prioritize work, measure outcomes, and communicate value. Practical understanding of AI enabled products, including probabilistic outputs, human in the loop controls, evaluation, guardrails, monitoring, and the tradeoffs between automation, user judgment, risk, cost, and experience. Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred. Experience using AI-assisted product management tools for analysis, requirements development, prioritization, or customer insight is an asset. Engages implementation partners, technology vendors, and service providers on delivery scope, quality, and timing, and gathers input from broker and partner users to inform product direction and adoption. Working Environment And Physical Demands Analysis Office environment Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National? Health Spending Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office setting conducive to collaboration Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through

📌 Product Marketing Manager (Toronto)
🏢 First National Financial
📍 Toronto