Connex is a leading technology solutions provider specializing in Managed Services and Qualified Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, workforce optimization, and CX transformation. We are focused on innovation, customer success, and building long-term partnerships. Channel Sales Engineer This role serves as a trusted technical advisor to both channel partners and customers, helping organizations understand the value of Connex solutions across Managed Services, QA Automation, Professional Services, and Contact Center transformation. Working closely with Account Executives and channel partners, the successful candidate will support strategic sales opportunities, conduct technical discovery, deliver demonstrations, and assist customers in designing future-state contact center environments. 4M-$5M in annual sales opportunities Drive technical win rates, solution adoption, and partner growth Pre-Sales & Technical Consulting Lead customer discovery sessions and solution design workshops. Translate customer requirements into practical technical solutions. Partner closely with Account Executives throughout the sales cycle. Deliver customer presentations, technical demonstrations, and executive briefings.



Support pipeline creation and opportunity advancement. Participate in strategic account planning activities. Develop strong relationships with customers and channel partners. Support strategic technology alliances and go-to-market initiatives. Represent Connex at customer meetings, industry events, and conferences. Act as a technical point of contact throughout the sales process. Partner with Sales, Marketing, Operations, and Delivery teams. Contribute technical expertise to RFPs, RFIs, and large enterprise pursuits. Assist with implementation transitions and knowledge transfer activities. 5+ years of Sales Engineering, Solutions Engineering, Pre-Sales, or Technical Consulting experience. Experience supporting enterprise sales opportunities in the Contact Center or Customer Experience space. Experience with channel sales models and partner ecosystems preferred. Technical Skills Microsoft Dynamics Contact Center Strong consultative sales and relationship-building capabilities. Ability to communicate effectively with both technical and executive audiences. Highly organized with strong project coordination skills. Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related field. Relevant industry certifications are considered an asset. Increased customer adoption and retention Strong technical win rates and customer satisfaction Trusted advisor relationships with enterprise customers and partners #

📌 Sales Engineer (Toronto)
🏢 Connex Telecommunications
📍 Toronto