For many people, calling us is the first time anyone has explained the Disability Tax Credit in plain language. As a Client Success Specialist, you are that voice. You turn a confusing process into a clear next step, and you get to hear what it means to the families you help when good news arrives. Turn questions about the Disability Tax Credit into clear, straightforward next steps Share in the good news with clients when it comes Work closely with our tax and medical teams so every client is looked after Experience in customer service, client care, or any role where people come first A warm, confident phone manner, and patience with clients who are stressed or unwell Clear written English; French is an asset Comfort with everyday software, email and video calls Care with personal and medical information