Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. One Saturday day shift (9:00am to 5:00pm) once approximately every six weeks. Reason for Posting: This posting is for an existing vacancy. To learn more about Good Shepherd, visit our website at As the Senior Case Manager, you will play a key leadership role in delivering high-quality, trauma-informed, and culturally responsive case management services to individuals and families with complex needs. You will support clients across the homelessness-to-housing continuum, promote housing stability, and provide mentorship to the team. This senior-level position supports the implementation of Housing First principles, harm reduction practices, and coordinated care planning. Deliver trauma-informed, harm reduction, client-centered case management to high-acuity clients. Support clients across the homelessness-to-housing continuum, including outreach, housing stabilization, and post-placement follow-up. Coordinate with shelters, community partners, and service providers. Participate in care planning, case conferences, and provide guidance for complex cases. Maintain knowledge of community resources, advocate for clients, and ensure confidentiality. Maintain documentation, report child protection concerns, and support program evaluation.



Represent Good Shepherd Centres in community events and housing networks. Participate in agency meetings, training, and remain flexible to program needs, including evenings or weekends. Ensure compliance with organizational policies, Health & Safety standards, and the Occupational Health and Safety Act. Bachelor’s degree (or post-secondary) in Social Work, Psychology, Human Services, or related field. ~3–5 years of case management experience with clients facing homelessness, mental health, and substance use challenges. ~ Expertise in Housing First, harm reduction, trauma-informed care, and psychosocial rehabilitation. ~ Robust crisis intervention, safety planning, advocacy, and collaborative teamwork skills. ~ High emotional intelligence, resilience, cultural competence, and commitment to anti-racist, anti-oppressive practice. ~ Leadership or supervisory experience is an asset; bilingual/multilingual abilities are a plus. ~ Be part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY Access to staff recognition programs, self-care supports, and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP) We strive to establish workplaces that reflect and are enhanced by the diversity of the communities we serve. Accommodations are available upon request for candidates participating in all aspects of the selection process.

📌 Senior Case Manager (Canada)
🏢 Good Shepherd Hamilton & Toronto
📍 Canada