Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service? As Vice President, Centralized Operations, you will provide executive leadership for the operation and performance of the electricity distribution system's critical infrastructure, including system control, substations, protection and control, reliability, emergency preparedness, automation, and smart grid technologies. You will be responsible for ensuring the safe, reliable, and efficient delivery of electricity while advancing operational excellence, asset performance, customer satisfaction, and organizational growth. As a member of the Executive Leadership Team, you will contribute to enterprise-wide strategy, lead complex operational initiatives, foster a high-performance and inclusive culture, and support the organization's commitment to safety, integrity, innovation, and exceptional customer service. Serve as a key member of the Executive Leadership Team, providing insight and guidance on operational, reliability, and infrastructure matters. Provide strategic advice and recommendations to the Senior Vice President, Network Operations on emerging risks, opportunities, and business priorities. Support Board and Committee reporting related to operational performance, reliability, capital investment, and strategic initiatives. Monitor industry trends, regulatory developments, and leading practices to help position the organization as a leader in electricity distribution and energy solutions. Lead organizational change initiatives that enhance operational effectiveness and support business transformation. Operational Excellence & Grid Performance Provide overall leadership for System Control, Stations Design and Construction, Protection & Control, Reliability,



Emergency Preparedness, and Smart Grid operations. Oversee the planning, delivery, and optimization of operating, maintenance, and capital programs supporting critical infrastructure. Monitor and drive performance against reliability, operational, and customer service objectives. Collaborate across Network Operations to ensure annual inspection, maintenance, and asset management programs support reliability and performance targets. Champion process improvements, innovation, and technology adoption to strengthen grid performance and operational efficiency. Asset Management & Technology Leadership Oversee maintenance and capital investment strategies for substations, telecommunications, protection and control systems, and distribution automation infrastructure. Partner with Operational Technology teams to optimize the performance and evolution of GIS, SCADA, OMS, ADMS, and other critical operating technologies. Lead the development and implementation of systems, processes, and reporting frameworks that support reliability monitoring and operational decision-making. Support the development and implementation of innovative energy and grid modernization solutions. Customer, Stakeholder & Emergency Management Foster a customer-focused culture where operational decisions consider customer impacts and service outcomes. Build and maintain productive relationships with internal and external stakeholders,



including customers, regulators, municipalities, and industry partners. Provide executive oversight of the operational aspects of the corporate emergency management program, ensuring preparedness, coordination, and effective response capabilities. Support customer and stakeholder engagement related to system reliability, operational performance, and service delivery. Lead, develop, and inspire a team of technical and operational leaders to achieve robust business results. Create an inclusive, respectful, and high-performing workplace that values collaboration, accountability, innovation, and continuous improvement. Coach and develop leaders through regular feedback, succession planning, mentoring, and professional development opportunities. Support workforce planning, talent acquisition, organizational design, and leadership development initiatives. Promote diversity, equity, inclusion, accessibility, and belonging across the organization. Oversee short
- and long-term operational planning, budgets, expenditures, and resource allocation. Monitor operational performance indicators and implement strategies to improve efficiency, reliability, and business outcomes. Support the achievement of corporate objectives through sound business decision-making and performance management practices. Ensure compliance with applicable legislation, regulatory requirements, industry standards, and corporate policies. Maintain accountability for the safety of employees, contractors, and members of the public impacted by operational activities. Support the implementation of enterprise health and safety strategies that drive continuous improvement and risk reduction. Corporate Values and

📌 VP, Middle Market, Ontario Region (Toronto)
🏢 Zurich Insurance
📍 Toronto