Job Description
Retail Sales Operations & Communications ManagerVacancy StatusYes
- This posting is for an existing vacancy within the organization and is open to new applications. (Backfill)AI DisclosureAs part of the application process, Artificial Intelligence will be used in the hiring process for this roleHybrid
- This role is categorized as hybrid. Reporting to the Director of Retail Excellence, and working closely with the General Director of Sales, the Retail Sales Operations & Communications Manager will work to integrate the retail and sales organizations.
The ideal candidate for this role embodies the GM Behaviours and is motivated by the desire to continue to drive sales/communications process improvements, internally and with our Dealer Network. This role will also lead the Training team
- responsible for the development and execution of Dealer Network and Wholesale training.
What You’ll Do:Serve as a conduit of communication to the Dealer Network and integrates the retail and sales organizations on key strategies:Leadership of Training Team:Support the modernization, development and execution of Dealer and Wholesale Development including:Canadian Lead for Google Migration and Transformation.
Canadian Lead for Dealer Success and Transformation via Salesforce and integration with Global IT and AI Centre.
Field Professional Development Days (PDDs).
Power BI, analytics, AI, financial acumen).
Create and maintain cross-functional training for VSMs/DMs in partnership with CCA, Finance, Legal and other stakeholders (e.g., Goodwill, Claims, SPA, EV strategy, distribution, digital tools).
Manage Dealer Training agency partnership.




Sales Operations Processes:Lead coordination initiatives for the dealer and executive meetings, and assist in content planning and execution of VSSM and dealer events.
Coordinate and execute key company/Dealer meetings ie) ERT, Dealer Business Conferences, etc.
Manage the DCT process including content coordination, action item management and dealer communication.
Maintain existing, and develop new, data analytics dashboards/reports.
Communications:Responsible for the development and execution of both internal and external communication strategies, including preparing compelling monthly leadership communications for our Dealer Network. Ie) AMAs, Field Communication process, Dealer Calls, Field Calls, FNM.
Identify and execute strategies for improved network communication across GM Channels focusing on comprehensive messaging aligned with business objectives.
OtherPrepare content and make presentations to all levels of management.
Support on special projects and analyses as required. Robust time management skills
- Can prioritize and work independently under tight deadlines.
Excellent written and oral communication skills (including PowerPoint Wizardry).
Data driven mindset with an interest in business intelligence and analytics.
Education and Training:Successful completion of a Bachelors degree required; Advanced degree in business,



marketing preferred.
Advanced Excel, Power BI and Tableau experience beneficial.
French language is an asset.
Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
Healthcare, dental and vision benefits including health care spending account and wellness incentive.
Life insurance plans to cover you and your family.
Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an setting in which our employees can thrive and develop better products for our customers.
AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities.

📌 Retail Sales Operations (Oshawa)
🏢 General Motors (GM)
📍 Oshawa