Bachelor’s degree and MBA required, together with a minimum of seven years of progressive business operations experience (minimum 3 years in SaaS) including direct people management, talent operations, cross-functional project management and vendor negotiations. Candidates must demonstrate broad operational experience supporting multiple business functions, with direct responsibility for daily execution, employee management, recruitment and onboarding, and business process improvements. BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow. Recognized through Deloitte’s Technology Rapid 500 program, we are building technology that simplifies practice management, strengthens patient engagement and helps healthcare businesses reach more people. Our teams collaborate across countries and disciplines to turn new ideas into products and services that make a practical difference for customers. Joining BoomerangFX is an opportunity to build your career alongside a growing global business. You will have meaningful responsibility, exposure to international markets and the opportunity to contribute ideas, develop your skills and see the impact of your work. We welcome people who take ownership, move quickly and want to help build what comes next. The Director of Operations is a true business operations generalist , providing practical leadership and day-to-day support across Customer Operations, Sales, Revenue Operations and Human Resources . Reporting to the CEO, this individual will work closely with department leaders to coordinate priorities, manage cross-functional projects, resolve operational issues and ensure timely delivery of business commitments.



The role combines direct people management with broad operational responsibilities, including customer and sales workflows, recruitment and onboarding, employee administration, process improvement, business administration and external relationship management. Working alongside functional leaders and HR business partners, the Director will address gaps in resources, processes and coordination that affect departmental performance. Success requires strong project management, sound judgment, attention to detail and the ability to manage employees, vendors and competing priorities with consistent follow-through. Oversee daily business operations, coordinating departmental priorities, resources and responsibilities. Lead cross-functional projects from scope definition through completion, managing timelines, budgets, dependencies and deliverables. Support Customer Operations, Sales and Revenue Operations by improving workflows, departmental handoffs, CRM discipline and service delivery. Coordinate the resolution of customer and internal operational escalations, ensuring corrective actions are completed and communicated. Manage business administration, office requirements and facilities coordination to support effective daily operations. Establish practical procedures, checklists and approval processes, and ensure consistent implementation across teams. Maintain operational reporting and project trackers,



follow up on outstanding commitments, and provide the CEO with concise updates on performance, issues and required decisions. Lead and manage assigned employees , establish clear priorities and performance expectations, and provide regular coaching and feedback. Oversee recruitment execution against approved hiring requirements, including role specifications, candidate pipelines, interview coordination, feedback and hiring administration. Manage onboarding processes, ensuring new employees receive the necessary orientation, equipment, system access, training and management support. Work closely with HR business partners and department leaders on staffing requirements, employee relations, policy implementation and performance management. Coordinate probation assessments, performance reviews, training and employee development activities, ensuring managers complete agreed actions. Oversee employee administration, including personnel records, leave, attendance, staffing changes and payroll inputs, in coordination with HR and Finance. Support employee engagement and retention through effective communication, consistent management practices and timely resolution of workplace concerns. Coordinate offboarding, knowledge transfer, equipment returns and access changes while maintaining confidentiality and business continuity. Manage day-to-day relationships with vendors, service providers, landlords, building management and operational business partners. Evaluate proposals and negotiate pricing, commercial terms, service agreements and renewals within approved budgets and delegated authority. Coordinate activities and deliverables with business partners, ensuring internal teams fulfil their respective

📌 Director of Operations (Mississauga)
🏢 BoomerangFX
📍 Mississauga