We are committed to investing in our employees and helping you continue your career at Scotiabank.
Purpose
Contributes to the overall success of Retail Banking in The Bahamas, District North, Caribbean Region, International Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
As the Manager; Sales & Service Coaching and Sustainment (MSSCS), you are responsible for contributing to the overall success of the branches in your zone by ensuring the quality and effectiveness of the sales, service and referral efforts of the branch team. Success will be achieved through coaching, performance feedback and ongoing monitoring of Retail,
Premium Banking and Small Business officers to achieve their individual goals. The sustainment of sales management disciplines, demonstration of sales leadership attributes and the operational effectiveness of the sales process, are also key contributors to success in this role.
You are responsible for the collective goals of your Sales and Service teams within your zone including Delivering our Service Promise, as well as other personal objectives related to team work and leadership development. You are responsible for using a team-oriented coaching approach, as well as subject matter expertise, during all daily interactions to create a relationship of mutual trust and confidence with customers and employees.
Accountabilities
1. Champions a customer focused culture to deepen client relationships and leverage broader