Overview

Role Purpose

The role is to manage delivery of a project, driving operations and delivery governance, ensuring the right talent supply chain to optimise customer satisfaction and cost of delivery.

Responsibilities

- Delivery Management
- Ensure seamless delivery of projects
- Deploy optimum project delivery structure post transition/migration phase by evaluating budget, costs, risks and staffing requirements
- Create quarterly project charter with well-defined weekly project trajectory as per project specifications and requirements, ensuring adherence to schedule, quality, efforts and costs

- Ensure 100% compliance to Project SLAs, information security protocols and other customer contractual obligations
- Monitor and address internal and external audit findings to avoid major non-compliance or deviations from the SLA




- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
- Drive project-related audits (quality, customer, ISO, etc.) to ensure zero non-compliance

- Client Relationship Management
- Engage with the client to identify opportunities to deploy multiple solutions within/across SLs to strengthen value proposition
- Conduct regular customer connects (meetings/visits/video conferences) and participate in Management Review Meetings to understand current and future needs and gather feedback to improve delivery methodology, timelines and resource allocation

- Identify and resolve early warnings to avoid customer escalations
- Plan and conduct Quarterly Business Reviews (QBR) with client management to drive improvement actions and explore current opportunities within the

📌 Project Manager (Mississauga)
🏢 TechDigital Group
📍 Mississauga