Manage complex mining customer relationships remotely across Canada, using geological data knowledge and disciplined follow-through to support lasting customer value.
As Manager, Customer Success, you will own continuity for an assigned regional portfolio. Build trust with users, champions, technical leaders, and decision-makers. Coordinate colleagues and global Customer Excellence while connecting customer priorities to adoption, value confirmation, renewals, and growth discussions.
Key Responsibilities: Build trusted relationships across changing customer stakeholder groups
Lead site discussions and business reviews with transparent next steps
Maintain deliverables, owners, dependencies, dates, and acceptance expectations
Coordinate regional leads, delivery teams, and specialist support
Confirm customer value using agreed measures and evidence
Requirements: Degree in geoscience, mining, engineering, business, or related discipline
Experience managing complex B2 B customer relationships
Working knowledge of mining lifecycle and geological data workflows
Understanding of mineral processing and customer decision factors
Strong communication, organization, judgment, and cross-team influence
Bring mining knowledge, customer leadership, and reliable coordination to Geologic AI’s remote Canada Customer Success team.