## Supervisor, Customer experience CenterApply: Edmonton, AB
- 118 Ave.
- Customer service
- CEC: Full time: Posted Yesterday: R ## How will you CONTRIBUTE and GROW?The primary purpose of this position is to lead, coach, and manage a successful team of Customer Experience Representatives (CERs) in achieving operational and sales excellence. The Supervisor is responsible for driving team performance according to Air Liquide Canada's 3C's of Customer Service, promoting profitable sales growth through effective team management, and ensuring the highest level of customer experience delivery by achieving relevant KPIs. This role serves as the primary point of contact for complex escalations, technical issues, and special requests, serving as a mentor and operational leader within the Customer Experience Center (CEC).1. Team Leadership, Coaching & Development* Motivate, lead, and coach team members, ensuring each representative has the skills, training, and resources needed to operate autonomously.
* Share performance objectives, conduct performance evaluations,



and provide regular feedback on strengths and areas for development.
* Create and execute targeted development initiatives and training programs for the team.2. Operations & Customer Experience Management* Strategize, manage, and monitor daily activities of customer service operations, assisting staff with duties where required.
* Establish process flows, procedures, and priority management to increase team efficiency and deliver value-added products and services.
* Ensure the team handles customer enquiries in a timely, proper, and skilled manner, obtaining a clear and precise understanding of customer requirements.
* Serve as the primary escalation point for complex customer issues, technical challenges, and special requests.3. Sales Support & Growth Execution* Monitor quotations, tender, and order processing to support the Sales team.
* Assist the Sales team in managing pricing, product codes, credit,

📌 Supervisor, Customer experience Center (Edmonton)
🏢 VitalAire Canada
📍 Edmonton