We are searching for a National Vice President, Client Operations to join our team. The NVP, Client Operations is the strategic national leader responsible for creating a consistent, scalable, and productive Client Operations model that improves client experience, supports advisor productivity, drives growth, and improves profitability. This role provides leadership to regional Client Management Teams, ensuring alignment with national priorities, service excellence, operational effectiveness, and performance standards. Additionally, the NVP, Client Operations is accountable for advancing client growth, retention, , cross-sell opportunities, operational excellence, risk management, talent development, and an enhanced client experience through effective governance, performance management, and resource planning.### ### # The NVP, Client Operations will:
* Provide national leadership and oversightforClient Operations, ensuring regional organizational structures, governance, decision rights, leadership practices,



and execution rhythms are aligned to the national operating model and COPC strategic priorities.
* Lead the development, implementation, measurement, and continuous improvement of national operating standards, SOPs, SLAs, RACIs, handoff models, and service delivery practices to drive consistency, efficiency, role clarity, quality governance, and service excellence across regions and client segments.
* Establish and oversee operational governance, reporting, and performance management frameworks, including KPI development, dashboard ownership, systems adoption and discipline, capacity metrics, client sentiment measures, SOP/SLA adherence, revenue/FTE productivity, and executive reporting to support informed, responsible, and strategic decision-making and accountability.
* Drive client retention, client growth, and revenue-risk management strategies, including oversight of Business at Risk processes, strategic

📌 NVP, Client Management (Toronto)
🏢 People
📍 Toronto