Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands‑on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI‑driven discovery experiences.
The ideal candidate has 3+ years of experience across SEO, AEO, organic growth, or digital strategy, ideally with an agency or consultancy background.
You bring hands‑on SEO expertise, experience advising clients on search strategy, and a track record of translating insights into actionable recommendations that drive customer outcomes. You thrive in ambiguity and can translate technical concepts into transparent, actionable business value.
You’ll own customer relationships end‑to‑end—from post‑onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.
Yotpo Discover helps eCommerce brands understand and improve how they appear across AI‑driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and eCommerce teams clear visibility into performance, gaps, and opportunities.
What You Will Do
- Own post‑onboarding customer relationships through renewal, driving retention and expansion in close partnership with
📌 SEO/AEO Client Strategist (Toronto)
🏢 Yotpo
📍 Toronto