S. I. Systems Ltd. seeks a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives in a public sector program using ITSM/ESM practices and Service Now.
The role focuses on stakeholder needs assessment, requirements traceability, and options analysis across multiple business lines. Responsibilities include facilitating elicitation sessions, documenting requirements, and contributing cost-benefit input to business cases while supporting intake, workflow, service
📌 Senior business analyst: servicenow (Quebec City)
🏢 S.I. Systems
📍 Quebec City
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