About this position

CPP Clinics is a leading provider of medical aesthetics services, offering creative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

The Role

We'rehiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands‑on, queue‑driven role:you'llwork tickets every day, resolving the problems our 1st and 2nd line technicianscan'tacross Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail‑flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, andsettingup a new site's network.You'llescalate infrastructure, security, and architecture work to our Senior IT Engineer.

Whatyou'lldo

- Work the escalation queue :This is the core of the job.You'lllive in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.




- Microsoft 365 and Entra ID :Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant‑to‑tenant migrations.
- RMM and MDM :Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing,scanningand peripherals sit here too.
- Security tooling (AV / EDR) : Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishingsimulationand security awarenesscampaign, and upscale genuine incidents promptly.
- VoIP and telephony : Cloud VoIP administration, IVR and call‑flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.
- Networking: Diagnose connectivity, wireless, VLAN, VPN, andfirewallissues at clinic sites; coordinate with ISPs and escalation hardware faults.
- Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.
- Clinical platform support (secondary) :Day‑to‑day

📌 IT Support Technician III (Montreal)
🏢 Cosmetic Physician Partners
📍 Montreal