One of BC’s Top Employers, the City of Coquitlam offers meaningfulcareer opportunities to make a difference within the local community. Asthe sixth largest city in BC, we are home to more than 150,000 residents. Ourdiverse municipality is a great place to work as it continues to grow throughinnovative urban design, inspiring arts, culture and recreation programs, andstate-of-the-art transportation systems. Our brand is built on managing ourresources in a responsible and sustainable manner, while supporting a vibrant,growing regional urban centre.
Weenvision a bright future in Coquitlam that we hope includes you About You / What We Are Looking For The City of Coquitlam is seeking an experienced,analytical and results-oriented professional to join our Planning &Development; Department as a Business Process and Improvement Lead. Thisposition plays a key role in advancing business improvements, strengtheningperformance measurement and supporting evidence-based decision-making across acomplex and evolving municipal service workplace. As a senior member of the Business &Innovation; Division, you will provide senior analytical leadership, staffsupervision and operational coordination for the Business Improvement Team(BIT). Working collaboratively with departmental leadership, operational teamsand corporate partners, you will identify opportunities, streamline processesand implement practical, sustainable improvements. The ideal candidate combines strong businessanalysis and project management skills with the ability to independently leadcomplex initiatives from initial assessment through implementation andevaluation. You are comfortable navigating competing priorities, translatingoperational challenges into actionable recommendations, and deliveringhigh-quality work within established timelines.

Key responsibilities




include:
- Leadcross-divisional business process reviews and improvement initiatives,identifying opportunities to improve efficiency, service delivery,consistency and accountability.
- Conductoperational reviews, needs assessments and options analysis; documentcurrent and future processes; and develop practical recommendations andbusiness cases for management.
- Lead andcoordinate business improvement and modernization initiatives, includingdeveloping work plans, defining deliverables, establishing timelines,identifying resource requirements and evaluating outcomes.
- Superviseassigned Business Improvement Team staff, including establishingpriorities, assigning and reviewing work, monitoring deliverables andquality, providing coaching and feedback, evaluating performance andsupporting employee development.
- Strengthendepartmental business intelligence and performance reporting by developingconsistent performance measures and data definitions, validating dataquality, analyzing trends and recommending service improvements.
- Support thedevelopment and refinement of forecasting methodologies and operationalanalytics to inform departmental planning and resource allocation.
- Collaboratewith departmental divisions, ICT and other corporate partners to definebusiness requirements and coordinate system improvements, testing,documentation, training and implementation.




- Supportorganizational change by engaging stakeholders, assessing operationalimpacts and helping teams adopt and sustain new processes and practices.
- Prepareclear, concise reports, presentations, business cases and recommendationsfor departmental leadership and other stakeholders. MinimumQualifications The successful candidatewill possess:
- A bachelor's degree in BusinessAdministration, Public Administration, Business Analytics, Planning,Economics, Information Systems, Commerce or a related discipline, or anequivalent combination of education, training and experience.
- A minimum of five years ofprogressively responsible experience in business analysis and businessprocess improvement, including independently leading complex initiativesinvolving multiple business areas.
- A minimum of two years of direct staffsupervisory experience, including assigning and reviewing work,establishing priorities, coaching employees, evaluating performance andsupporting employee development.
- Thorough knowledge of the principles,methodologies, tools and standards applicable to business analysis,business process improvement, project management, change management andperformance measurement.
- Considerable knowledge of continuousimprovement methodologies and quality improvement tools, including Lean orSix Sigma, and their application to organizational processes and servicedelivery.
- Considerable knowledge of municipalprocesses, procedures, bylaws, policies and departmental objectivesrelevant to the work.
- Considerable knowledge of businessintelligence, performance indicator development, operational riskassessment, forecasting and trend analysis to support planning andevidence-based decision-making.
- Considerable knowledge of softwareappl

📌 Business Process (Coquitlam)
🏢 Coquitlam
📍 Coquitlam