Lieu de travail : Windsor, Ontario, Canada Horaire : 37.5 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $109,800
- $155,000 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy. CUSTOMER Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service Constantly build knowledge of the market,



customers and broader economic factors Develop and maintain centre of influence strategies and relationships Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs Enhance TDBG brand by participating in network events SHAREHOLDER Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit Build current relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same Meet or exceed business targets for the Unit Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile. Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit Ensure team is referring full range of products to existing and new customers,



to maximize returns and retention of relationships in line with customer risk profile Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions/activities as necessary Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct Understand changing market conditions and remain knowledgeable of relevant industry issues Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand Connect the alignment of colleague's contributions with the TD Shared Commitments Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a

📌 Manager or Senior Manager, Commercial Banking (Windsor)
🏢 TD Bank Group
📍 Windsor