At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You have a strong account management and technical background and want to leverage your desire to build relationships. You are on a mission to build a team of trusted advisor to customers and strive to ensure their success. You want to make a big impact and take ownership of process improvements, as well as working directly with a team to implement them. Grow a book of customers by leading a team of Customer Success Managers Use your technical understanding to best support your team managing our customers Leverage your exceptional success and account manager experience Maintain a high customer retention rate. Develop strategies to increase revenue retention and drive growth within our customer base Serve as the voice of our customers to our internal teams
- including Product, Sales,



and Leadership Create and document knowledge in a central repository of technical solutions to customer problems Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals Support CSMs and customers on escalations and challenging situations 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS setting ~ Strong leadership and team management skills ~ Proven track record of driving customer satisfaction, retention, and revenue growth ~ Excellent communication (written and verbal), problem-solving, and relationship-building skills ~ Ability to analyze data and make strategic recommendations ~ You are comfortable working in the Google Workspace (Google Sheets and Google Docs) and with Salesforce ~ Bonus asset: Fluency in a second language We’re a remote-first company that encourages our employees to work from where they’re most productive. We value families, by offering a parental leave program

We offer
a work-from-home stipend Step 1: We arrange a video call with you to assess your abilities. Step 3: You attend the second video interview soon after These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. 100,000
- $125,000 + quarterly bonus + other perks. Accommodations are available on request for candidates taking part in all aspects of the interview process.

📌 Manager, Account Management Team (Toronto)
🏢 Leap-Tools-Inc.-1
📍 Toronto