Department / Branch:

Compliance Department Reports To : Deputy Chief Compliance Officer Employment Type : Full-Time Permanent

Location:

Toronto Downtown Head Office

Responsibilities:
Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies; Lead and manage the Bank’s Complaint Handling and Issue Management Programs; Identify, assess, and prioritize compliance issues, and implement effective action plans; Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.; Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments; Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations; Develop, implement, and update relevant compliance policies and procedures; Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting); Prepare and deliver compliance-related presentations as required; Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework,



including the Financial Consumer Protection Framework (FCPF); Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls; Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements; Support other regulatory compliance tasks as assigned.

Qualifications:
Bachelor’s degree in Legal Studies, Business Administration, or a related field; Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry; At least 7 years in a senior compliance role working closely with executive decision-makers; In-depth knowledge of Canadian privacy legislation and regulatory bodies; Strong understanding of evolving regulations and best practices in the financial sector; Demonstrated skills in analysis, communication, problem-solving, and project management; Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset. Seniority level

Mid-Senior level Employment type

Full time Job function

Finance Industries

Banking

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📌 Privacy and Complaints Officer (Toronto)
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