Pay or shift range: $116,920 CAD to $146,150 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, internal equity, qualifications, and other job-related reasons. At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Manager, CRM & Digital Intake Platforms The Manager, CRM & Digital Intake Platforms provides strategic and operational leadership for the organization's Customer Relationship Management (CRM) and digital intake platforms, including Salesforce Service Cloud, Microsoft Dynamics CRM, internally developed business applications, and a portfolio of digital intake and forms platforms. The role owns platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement. Working closely with business leaders and technical partners, the Manager translates evolving business needs into scalable platform capabilities while ensuring alignment with enterprise architecture, security, data governance, and organizational technology standards. The role oversees platform integration and automation to streamline workflows, reduce manual processes, and enable reliable data exchange across systems. As a people and platform leader, the Manager leads and develops the team responsible for CRM and digital intake solutions, establishes transparent accountabilities, and strengthens internal capability and sustainable delivery capacity. The Manager partners with technical teams on complex,



cross-platform solutions while overseeing day-to-day platform configuration and implementation. The role also oversees vendor relationships, licensing optimization, platform lifecycle planning, and the evaluation of significant platform changes and new capabilities. Proven ability to guide, coach, and motivate others by assessing developmental needs and engaging team members in projects that challenge and develop their skills and abilities. Regularly provides constructive feedback and recognition to team members regarding job performance. Makes decisions based upon relevant analysis of data and consistently monitors progress towards goals. Evaluates progress and involves team in analyzing strengths and weaknesses in performance. Meets all deadlines, quality standards and other requirements through successfully focusing the team to follow detailed plans and meet set goals. Immerses self and team in new ideas to ensure continuous learning and progress, encouraging the team to take risks and seize opportunities. Participates in change programs by planning implementation activities and feedback systems with other change champions. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Bachelor's degree in computer science, information systems, business, or a related field, with 8+ years of progressive experience in enterprise applications, CRM, SaaS platforms, solution delivery,



or related technology roles. Demonstrated experience leading or managing enterprise CRM, digital platforms, or business application teams, including platform strategy, governance, roadmap development, and lifecycle management. Strong understanding of Salesforce or comparable enterprise CRM platforms, including platform capabilities, configuration, integrations, data management, security, and release management. Experience with digital intake, forms, workflow automation, low-code/no-code platforms, or similar technologies. Experience translating complex business requirements into scalable technology solutions and working with architects and technical specialists on cross-platform designs and integrations. Demonstrated people leadership experience, including coaching, performance management, resource planning, and capability development. Strong project, change, stakeholder, and vendor management skills. Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care. Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. Weseek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (

📌 Manager, CRM (Canada)
🏢 Doctors-of-B
📍 Canada