Step into the role of Logistics Customer Service Representative with Seaway Express in Cornwall, Ontario. Deliver exceptional service by tracking shipments and resolving customer inquiries efficiently. As a key member of Seaway Express, you will focus on delivering outstanding service in transportation logistics. Your responsibilities will include responding to customer inquiries, tracing shipments, and troubleshooting issues with a positive mindset. The ideal candidate will thrive in a collaborative team setting and demonstrate excellent organizational skills while managing various tasks.

Key Responsibilities
• Answer customer inquiries professionally via phone and email
• Track and trace shipments, offering real-time updates
• Resolve shipment-related issues constructively




• Ensure proper entry of shipment details in the system
• Verify billing accuracy and customer pricing agreements

Requirements:
• Prior experience in customer service within logistics
• Proficient in communication, both written and spoken
• Bilingual (English and French) is an advantage
• Familiarity with transportation management software is a plus
• Strong detail orientation and problem-solving skills Bring your customer care skills to Seaway Express and help shape a positive experience for our clients.

📌 Warehouse Customer Service Representative (Canada)
🏢 Canada Cartage Group
📍 Canada