Managing Director, Strategic Advisory At Bond, we craft and oversee creative, innovative solutions aimed at strengthening client brand loyalty. As the Managing Director, Strategic Advisory, you will play a pivotal role in shaping our global impact by developing and managing market-relevant strategies and programs focused on enhancing Customer and Employee Experience. As the Managing Director, Strategic Advisory, you will provide leadership, multi-disciplinary business development acumen, and day-to-day management to ensure the profitable operation, growth, and development of the global team. With an intentional focus on Culture Transformation, Change Management, Leadership Development, Enablement and Learning while inspiring highly talented people, be the champion for change, and take on key initiatives to advance Bond’s business strategy and initiatives. This is rooted in the recognition that everyone, whether they find themselves acting as customers or employees, is human. We lead a Global multi-disciplinary Customer Experience (CX) practice that integrates Customer Intelligence, Strategy, Digital Experience, Employee Experience, Culture Transformation, Coaching & Sustainment, Operations, and CX Measurement into a CX single, unified system, ensuring that insight doesn’t remain theoretical, but is translated into actionable, enterprise-wide impact. We help organizations understand what matters most to customers and employees, design experiences that deliver on those needs, and build the organizational capability to sustain and scale those experiences over time. Master’s degree, preferably an MBA. ~15+ years of working experience in a Professional Services agency environment. ~8-10 years of management experience leading and inspiring teams. ~ Financial acumen with a proven track record of full P&L; responsibility managing a business unit. ~ Leads the delivery and growth of an integrated CX practice connecting customer intelligence, strategy, experience design, and organisational enablement to drive measurable client outcomes and sustained business impact.



Develop and implement business, growth, and operational plans and establish and lead vision and strategic direction to drive growth and support Bond’s short and long-term strategic objectives. Build and manage high-performing teams across strategy, design, analytics, and enablement disciplines Manage the team to achieve Financial, Client, Operational, and People results consistent with Bond balanced scorecard objectives. Financial Results: Accountable for achieving financial targets, including revenue growth, profitability, and cost management. Operational Efficiency: Improve operational processes to enhance efficiency and effectiveness, measured through project delivery timelines and resource utilization. Relationship Management: Identify and build strong relationships with Bond’s champions within client organizations. Annual compensation is expected to exceed $200,000 CAD; Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: A hybrid work model and versatile vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day. Retirement planning assistance with company matching. Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

📌 Chief of Unit Management (Canada)
🏢 Bondbrandloyalty
📍 Canada