We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Seeking candidates for 3rd shift (Night Shift) two days a week and evening shifts. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations. Responsible for the Guest Services function of the resort: Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; Resolve guest issues to resolution in effort to improve the guest experience and elevate the outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedures,



and Standard Operating Procedures. (Travel Requirements Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time. Education
• High School diploma or equivalent preferred Training requirements
• N/A Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Technical Skills
• PC Skills and Knowledge
• Ability to use basic office equipment including Fax, copier, printers
• Microsoft Office: Word, excel, outlook
• Key systems
• Hotel Hospitality Front office system knowledge a plus
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard Job experience
• 1 year of guest services experience in a hospitality/hotel/resort environment preferred and/or
• 1 year of customer service experience in service or retail workplace preferred Unless there is a legal requirement, experience will be accepted for the education requirement. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences. #

📌 Guest Services Assistant (Canada)
🏢 Wyndham Resort Development Canada
📍 Canada