Manager, Service Centre (335765) Requisition ID 335765 -Posted 10/08/2026 At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through cutting-edge technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. The base salary for this role ranges between $87,280
- $120,010, with eligibility for an incentive target of 15% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy. Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement initiatives in partnership with the shop supervisor, and working with Sales and Field Operations partners to educate, drive demand and deliver financial goals of services. Grow revenue and market share by developing a strategic plan with the sales team and market manager to meet or exceed incremental sales growth expectations. That includes owning the service center pipeline, assisting in the closing of targeted service opportunities, understanding local market conditions with a focus on gathering market intelligence, monitoring close rate and ensuring demand generation is being driven at every level and through contact with current and prospective customers.



Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; Lead assigned leaders (Supervisor) i n the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction. Build relationships with key customers to ensure expectations of the business are being met and work proactively to address concerns leaving no room for the competition to gain a foothold. Actively participate in the annual budgeting process by preparing and executing on the operational plan including sales, gross margin, expenses and earnings. Proactively drives partnership opportunities with local sales and service leadership to support customer growth. Accountable to growing revenue in new and existing accounts year over year. Establish an environment of continuous improvement in order to optimize services branch profitability and deliver against key performance indicators. All day-to-day aspects of repair and service of customer owned equipment including service call schedules. Supervise a team of service technicians through the following

responsibilities:
recruitment, training/ development, coaching/counselling and delivery of the Performance Excellence program. Control inventory and manage annual counts Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment.



Hold the team accountable and balance the requirements for customer service and profitability Ensure quality and turnaround commitments are met as per customer expectations. Perform Service Work as required including Service Work administration (receiving, shipping, quotations parts ordering / expediting and invoicing). Ensure compliance with SOP’s and regulatory requirements pertinent to servicing and certifying equipment. Talent Management Build a talent pipeline, internal and external, for key roles. Identify and develop future leaders and strong contributors through the use of performance tools and succession planning processes. Diploma or equivalent technical certificate, minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO. Must have demonstrated leadership skills developed through previous people management experience. Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style. Ability to travel throughout assigned region(s) – approximately 50% The position may require you to attend our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. Details of these requirements will be provided during the recruitment process. #Medical, dental, vision and prescription drug coverage Paid time off

📌 Gestionnaire, Service à la clientèle (Canada)
🏢 Grainger Canada
📍 Canada