Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Competitive pay. Paid vacation, holidays, and sick time. Comprehensive advantages package, including pension plans, medical, dental, and vision care – available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Dedication to safety through our Zero Harm policy. This role requires working primarily from the office. Under direct supervision of Service Manager, receives and schedules customer calls for service. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Customer PO confirmation. Attend weekly planning/scheduling meetings.



Assist with monitoring of time and expense reporting submission. Other duties and administrative activities as assigned. High school diploma or equivalent required. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. Experience and/or basic project accounting or costing principles. HIRING HOURLY RANGE: $29.00-$39.70 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. For details, please visit the

About Us
tab on the Johnson Controls Careers site at Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. A copy of Johnson Controls’ applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request. Enhancing the Intelligence of Buildings Facilities for learning or healing. Sites for the specialized storage of tangible goods or mission-critical data. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Today,

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