emergiTEL is hiring an Account Support Representative Level 2 . This is a Contract role. Training will be conducted 5 days per week. After training, the role will be part-time, approximately 20 to 25 hours per week . Standard schedule will be Monday, Wednesday, and Friday, 7.5 hours per day . Additional hours may be required during certain weeks . As a Business Support Representative (BSR), Customer Analyst, and Fulfillment Analyst within the Business Support Center, you will be responsible for facilitating, coordinating, and administering customer orders from order signing through initial contract invoicing. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a rapid-paced environment while ensuring compliance with company policies and customer requirements. Facilitate and manage customer orders from contract signing through initial invoicing. Ensure customer orders meet company guidelines and compliance requirements. Verify adherence to internal controls and revenue recognition policies. Support sales teams in submitting legally valid and compliant customer orders. Arrange equipment and supply deliveries with external carriers according to customer requirements.
Provide process-related support and guidance to sales, service, customer administration, and head office teams. Assist with the preparation and management of operational reports. Ensure accuracy of initial customer invoices. Support customer satisfaction initiatives by delivering timely and effective service. Collaborate with internal departments and external customers to resolve order-related issues. Strong computer and keyboarding skills. Comfortable using Microsoft Windows and related business applications. Minimum Bachelor's Degree. Experience in administrative support, order management, customer service, invoicing, procurement, or related business operations is considered an asset. This is an active position currently open for hiring. / Use of Artificial Intelligence / Utilisation de l'intelligence artificielle No artificial intelligence (AI) is used in the screening or selection process. Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste. #