Senior Administration & Process Optimization Specialist# Get ahead, where your talent belongs## Senior Administration & Process Optimization SpecialistApply: Vancouver, British Columbia: Full time: Posted Today: End Date: November 6, 2026 (15 days left to apply): JR10028115##

Job Description
Build the future with us Are you passionate about operational excellence and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Senior Administration & Process Optimization Specialist, you will play a pivotal role in supporting the Client Service Administration team by combining advanced administrative expertise, technical proficiency, and a continuous improvement mindset. Acting as a subject matter expert, you will help enhance daily operations while driving efficiency through process optimization, data insights, technology, automation, and emerging AI solutions. This is a unique chance to showcase your expertise and make a meaningful impact within a caring and trusted organization where collaboration, innovation, and professional growth are at the heart of everything we do. What you'll accomplish with us As a Senior Administration & Process Optimization Specialist, you'll be at the core of our mission. Here are the main

responsibilities:
* Identify, recommend, and implement opportunities to streamline workflows, improve operational efficiency, and develop sustainable business solutions.
* Design, develop, maintain, and optimize reports and dashboards to support operational, management, and client needs.
* Provide hands-on operational support to the Client Service Administration team during periods of increased workload, staffing challenges, or evolving business priorities.




* Act as a subject matter expert by coaching, mentoring, and supporting colleagues while contributing to knowledge transfer and continuous learning initiatives.
* Design and implement business solutions and tools that support strategic planning, objective setting, performance monitoring, and decision-making. What could accelerate your success in this role We're looking for someone who:
* Demonstrates strong analytical and problem-solving skills and can translate complex operational challenges into practical and effective solutions.
* Communicates effectively and professionally with stakeholders across various levels of the organization.
* Thrives in a collaborative environment and enjoys partnering with internal and external stakeholders to implement new processes and technologies.
* Demonstrates adaptability and agility in responding to changing priorities and business needs.
* Possesses a continuous improvement mindset with a passion for optimizing processes and enhancing operational performance.
* Has a strong interest in leveraging data, automation, analytics, and emerging technologies, including AI, to improve business outcomes.
* Holds a bachelor's degree in Business Administration, Data Science, Statistics, Information Systems, or a related discipline.
* Has a minimum of four years of experience within the insurance industry,



including progressive experience in senior administrative, operational support, or business operations roles.
* Demonstrates strong knowledge of administrative processes and a solid understanding of end-to-end operational workflows.
* Has experience applying continuous improvement methodologies such as Lean to drive sustainable operational enhancements.
* Possesses strong technical capabilities and experience with reporting, analytics, and business productivity tools, including Power BI and Power Automate.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Why you’ll love working with us· A work environment where learning and development merge with a collective pursuit of excellence;
· A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
· The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
· Competitive

benefits:
Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Apply now and get ahead of your career, where your talent really belongs**\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

📌 Senior Administration (Canada)
🏢 iA Financial Group
📍 Canada