Leadership Of Self And Others
• Completes established priorities as directed
• May provide input into change initiatives based on own work processes Service Delivery
• Understands the short-term routine needs of customers
• Executes routine technical assignments of limited to medium scope under direct supervision including preparing and documenting routine work assignments and responding to routine inquiries or providing input into recommendations
• May work more independently on small scope projects Relationships
• Interacts and develops working relationships with other Team Members or CRS members
• Exchanges/records/reports routine applied technical information and responds to routine technical inquiries and issues
• May interact with external contacts to acquire an understanding of the technical services they provide and to execute routine transactions Problem Solving
• Resolves well defined and routine technical issues within established procedures, and refers issues outside of established procedures to higher levels
• Utilizes standard operating procedures/guidelines/practices or relies on readily available assistance of Team Leaders and other experts within the unit frequently Continuous Improvement / Innovation
• May provide input into specific job-related process improvements
• Seeks ways to improve own work processes; Demonstrates original and resourceful approaches to unusual and non-routine work situations of moderate complexity within quality, regulatory, and safety requirements Decision Making
• Makes routine and non-routine decisions of narrow scope in the execution of day-to-day tasks
• May provide input into routine technical decisions within area of expertise
• Demonstrates a general understanding of budget impacts of own work Risk Management
• Responds to risk in accordance with established guidelines/procedures/practices
• Identifies and notifies more senior Team Members of potential risks; obtains assistance from available resources as required
• Risks associated with service delivery issues of low to moderate risk are contained with multiple checks/balances Scope Of Knowledge, Work & Experience
• Intermediate level for technical individual contributors where individuals develop an understanding of guidelines, policies, and procedures within the technical area of focus
• Applies intermediate technical knowledge and demonstrates knowledge proficiency in most concepts when executing responsibilities effectively with limited guidance
• Typically requires a Vocational Education and 1-3 years of experience, or an equivalent combination of training and experience