Location:
Toronto, ON Duration: Long Term Contract
Job Description
Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Solid knowledge of AWS Amazon Connect"
📌 IVR-Contact Centre Engineer (Toronto)
🏢 apptoza
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.