Transform customer experiences as a forward-thinking AI & CX Solutions Strategist. Drive digital transformation initiatives, blending strategic insights with cutting-edge technology for impactful business results. In this pivotal leadership position, you will shape AI and customer experience strategies within a high-growth tech environment. The ideal candidate brings 5-10 years of experience in management consulting or digital strategy. You will partner closely with cross-functional teams to design and execute innovative solutions, ensuring a customer-first approach while navigating complex tech landscapes.

Key Responsibilities
• Bridge strategy and technology for contemporary CX
• Design AI-driven CX strategies and prototypes
• Build functional business cases for AI tools




• Identify and prioritize opportunities for customer enhancement
• Contribute to the CX Product roadmap continuously

Requirements:
• 5-10 years in consulting or digital strategy
• Proficient in contact center tech ecosystems
• Strong understanding of AI and conversational technologies
• Excellent communication with executive-level stakeholders
• A curious mindset with a passion for innovation Lead the charge in reimagining customer experiences through innovative AI integrations and strategic insights.

📌 Innovative AI (Vancouver)
🏢 TELUS Digital
📍 Vancouver