Job Category

Health, Safety, Security & Environment

The Driver Development Manager is responsible for the governance, development, implementation, and continuous improvement of driver training, coaching, competency development, and performance management programs across Keolis Canada.

This role combines national program ownership with a strong field presence, delivering classroom, practical, and behind‑the‑wheel instruction while ensuring consistent training standards across all divisions. The position also acts as a corporate center of expertise, supporting operational leaders, instructors, HR partners, and safety teams in strengthening driver capability, regulatory compliance, customer experience, and workforce retention.

This role can be done out of our offices in Edmonton or Calgary, AB and requires frequent travel.

Strategic Positioning of the Role

This role serves as a national center of expertise in driver development. It supports three strategic pillars, which is operational safety, customer experience and workforce retention and development. It is not solely a training role; it is a corporate position that harmonizes practices, strengthens operational culture, and supports Canadian divisions in achieving their objectives.

Key Responsibilities

National Driver Development Governance

- Maintain and update a standardized national driver development framework.
- Define national standards for training, competencies, instructional methodology, and documentation.
- Ensure alignment with federal, provincial, and municipal transportation regulations.
- Establish qualification, requalification, refresher, remedial, and return‑to‑driving standards.
- Monitor program performance and recommend improvements.




- Harmonize practices across divisions while respecting local operational realities.
- Support corporate initiatives related to driver development, culture, and operational consistency.

Hands‑On Instruction, Coaching & Program Improvement

- Deliver classroom, practical, and behind‑the‑wheel instruction for Class 2/B commercial vehicle operators.
- Conduct road evaluations, competency assessments, and remedial coaching.
- Support onboarding, refresher training, and return‑to‑driving requirements.
- Review curriculum, lesson plans, onboarding tools, and route‑training materials.
- Use collision trends, audits, customer feedback, telematics data, and performance indicators to enhance training content.
- Promote contemporary learning approaches: blended learning, competency‑based training, field coaching, and adult‑learning principles.
- Develop advanced modules (defensive driving, customer experience, difficult‑situation management, eco‑driving, regulatory compliance).
- Provide functional leadership to Academy Instructors in Eastern Canada.
- Support Western Canada instructors through national governance, coaching, and standardization.
- Build a connected national instructor network that promotes consistency and knowledge sharing.
- Conduct instructor observations, coaching sessions,



and train‑the‑trainer programs.
- Strengthen instructor capability, confidence, and alignment with national standards.

Operational Partnership & Field Support

- Work closely with Directors, General Managers, Operations Managers, HR partners, Safety leaders, and Maintenance teams.
- Align training programs with operational realities and contract requirements.
- Support contract launches, transitions, new vehicle introductions, and performance‑improvement plans.
- Identify driver‑development risks and implement targeted coaching or training solutions.
- Act as a national reference point for all matters related to driver competency and development.

Safety & Driving Performance

- Analyze trends related to collisions, incidents, customer complaints, and safety events.
- Recommend corrective or preventive actions.
- Participate in investigations of major or recurring incidents when required.
- Support coaching, remedial programs, and reintegration to driving.
- Develop safety‑awareness campaigns and promote expected behaviours.

Qualifications & Requirements

Education & Certifications

- Advanced education in Adult Instruction for Transportation, Safety, Training, Fleet Operations, or a related discipline is required.
- Equivalent industry experience in commercial passenger transportation and driver instruction is required
- Clean commercial drivers abstract.
- Commercial driver instructor certification, provincial instructor authorization, or train‑the‑trainer certification with a Senior Status through Government certification. (mandatory).
- Defensive driving instructor (PDIC Senior) certification (asse

📌 Driver Development Manager (Calgary)
🏢 Keolis Commuter Services
📍 Calgary