The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Coordinates the equipment repair experience from initial customer contact through final completion and sale. Partners with customers and service technicians to identify repair needs, establish realistic expectations, communicate status transparently, maintain accurate work orders, and deliver dependable service throughout the repair process. Coordinates the customer service process from initial equipment intake through diagnosis, repair authorization, completion, and final sale. Creates and maintains accurate repair work orders, customer information, equipment details, reported symptoms, estimates, approvals, and service records. Identifies repair needs by actively listening to customers, asking clarifying questions, and accurately documenting equipment symptoms and concerns. Communicates repair recommendations, estimated costs, expected completion dates, delays, and status updates clearly and transparently to customers. Partners with service technicians to communicate customer concerns, clarify repair requirements, monitor progress, and support timely completion.



Obtains customer authorization for recommended repairs and documents approvals before additional work proceeds. Finalizes completed work orders, explains services performed, coordinates equipment pickup, and supports accurate invoicing and payment processing. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. Typically requires overnight travel less than 5% of the time. Specialized skills training/certification may be required. Demonstrates strong customer service, active listening, and communication skills when explaining equipment concerns, repair recommendations, costs, and timelines. Maintains accurate work orders and service documentation while managing multiple customer requests and repair priorities. Applies basic mechanical aptitude and equipment terminology to translate customer concerns into explicit information for service technicians. Uses service management, work-order, point-of-sale, or comparable computer systems accurately and dependably. If you’re looking to play a role in building Canada, consider one of our open opportunities. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

📌 Medical Services Administrator (Canada)
🏢 Whitecap
📍 Canada