Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our cutting-edge AI platform. In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside. You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements. Develop and execute strategies for enterprise customer success
• Lead impactful business conversations and reviews
• Collaborate with Product and Marketing teams effectively
• Address customer inquiries and ensure seamless onboarding Over 5 years in customer success within SaaS
• Strong written and verbal English communication
• Ability to manage multiple tasks and deadlines Join Riverside’s team to drive customer success and innovation in content creation. #