Elevate your career with GroupSource as a hybrid Member Services Representative in Calgary. Provide exceptional support, solve problems, and enhance member experiences in this contract role. In this supportive environment, you will play a crucial role in ensuring members receive timely and accurate information. As a Member Services Representative, you will handle claims inquiries, offer compassionate service, and build member trust. Your ability to manage a agile workload will contribute to the team's overall success.

Key Responsibilities
• Respond to member inquiries via phone and email
• Assist with claims and coverage inquiries proficiently
• Investigate complex inquiries for accuracy and timeliness




• Process health and dental claims with attention to detail
• Audit claims to ensure quality and compliance

Requirements:
• Completion or nearing completion of post-secondary program
• Strong data-entry skills and proficiency with Microsoft Office
• Excellent verbal and written communication skills
• Organizational skills to manage a fast-paced workload
• Ability to remain composed during escalated calls Utilize your communication and problem-solving skills to enhance a positive member experience with GroupSource.

📌 Service and Support Representative (Canada)
🏢 Manion, Wilkins & Associates
📍 Canada