Regional Director of Operations, Americas and Asia Pacific Kenyon International Emergency Services, part of the TrustFlight Group Vancouver, British Columbia | Full time, permanent |

Salary:
CAD 160,000 to 175,000 base, plus annual performance bonus, activation uplift and benefits When an aircraft is lost, a ship is in distress or a community is struck by disaster, families are suddenly facing the hardest days of their lives. For more than a century, Kenyon International Emergency Services has been the organisation that airlines, governments and major companies call on to make sure that happens. We are looking for a senior crisis leader to direct that response across the Americas and Asia Pacific. Kenyon provides emergency planning, family assistance, humanitarian support and recovery services to clients around the world, drawing on a network of more than 2,500 trained responders who can be mobilised at short notice into any jurisdiction. Kenyon is part of the TrustFlight Group, an aviation safety and compliance technology business. Our values are simple and we mean them: integrity, and a customer first attitude in everything we do. Kenyon operates a two hub leadership model. You will lead the Vancouver hub, with regional accountability for operational delivery, readiness, contracted offices and relationships across the Americas and Asia Pacific. Your peer, the Regional Director of Operations in Bracknell, leads the UK, Europe and Africa. Together you share accountability for the readiness and quality of Kenyon’s response worldwide. Senior Incident Director for activations Senior on call duty is shared between the two Directors on a fixed twelve hour rota,



with a structured handover at each change of duty, so that cover is continuous around the clock and neither Director works through their own night. When an incident arises during your window, wherever in the world it occurs, you take up the role of Senior Incident Director. You will have the authority to set the deployment posture, commit responders and stand the organisation up or down without further approval. Major activations are infrequent, typically once every five years, and Kenyon holds its capability through a surge based model rather than a large permanent workforce. Line manage the Regional Operations Manager in Houston, run the Houston office and Vancouver hub as one regional function, and hold contracted offices to defined standards through quarterly reviews and an annual assessment. The responder network. Work with the Responder Manager to keep the network vetted, trained and available across the region, including building language capable responders across Asia Pacific. Global call centre and language capability. Own, on behalf of Kenyon worldwide, the 24/7 call centre contract and the strategy for responding in any language, whether through multilingual teams, AI assisted real time translation or both. Lead, with the TrustFlight Group technology team in Vancouver,



the deployment of AI across Kenyon’s operations, including live reporting on risk, responder availability and readiness for both hubs, and agentic services that let Kenyon grow its capability without growing its overhead. A senior seat on the Kenyon leadership team, reporting to the Managing Director, with decision making authority during activations. A shared rota designed so that no Director carries standing 24/7 availability, because sound judgement depends on rest. The opportunity to shape Kenyon’s growth across the Americas and Asia Pacific, and to define how AI transforms crisis response, working alongside the technology team in the same Vancouver office. Kenyon International Emergency Services and TrustFlight are equal opportunity employers. At least ten years in operational crisis management or emergency response, including five or more in a leadership role. Experience leading large scale or complex incident responses in international environments, ideally including direct responsibility for strategic command. A track record of managing contracted service providers against defined performance standards. Experience working within a quality management framework in a regulated or standards led environment, and alongside board level governance. Willingness to travel internationally at short notice, including to the United States and across Asia Pacific. Skilled fluency in Mandarin, or another principal Asia Pacific language such as Japanese, Korean or Cantonese. Practical experience commissioning AI or automation tools in an operational setting.

📌 Regional Director of Operations, Americas and Asia Pacific (Canada)
🏢 TrustFlight
📍 Canada