for our customers and our employees. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international. We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a explicit career progression path to Business Development Representative for high-performing individuals. To Serve Each Other Sales Process & Account Support Assist assigned accounts with sales processes, procedures, marketing and product inquiries Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom) Help partners improve in key areas such as: Finding and focusing on the right customers in their area Running local marketing and generating demand Delivering better service and installation experiences Share what's working well across the partner network Help partners understand and communicate the value of Phantom Screens products Track distributor performance metrics and elevate issues as needed Support distributor training initiatives Distributor Service & Issue Resolution (Assigned Accounts) Serve as primary point of contact for distributor inquiries and concerns Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.) Work with internal teams to make sure partners get the best possible support Help develop tools and resources that make partners more effective Collaborate with Business Development Reps on account strategies Administrative Support Generate reports on account activity and issue resolution Assist with sales data analysis and territory planning Support special projects as assigned Degree in Business, Marketing, Communications, or related field ~1-2 years of customer service or sales support experience preferred ~ Proficiency in CRM systems and Microsoft Office Suite ~ Previous experience in B2B sales or account management Experience with sales processes and pipeline management Customer-focused approach with strong service orientation Results-driven with focus on continuous improvement Career Development This role is designed as a stepping stone to a Business Development Representative position. Shadow senior Business Development Reps Gradually take on larger accounts and more complex sales activities Develop account management skills Advance to Business Development Rep role based on performance and business needs #

📌 Business Development Support Specialist (Canada)
🏢 Phantom Screens
📍 Canada