Elevate community engagement as the Operations Manager at FMC Ice Sports, overseeing multiple arenas while ensuring high-quality operations and exceptional customer service. Full-time role with varied hours. As Operations Manager at FMC Ice Sports, you will report to the Arena Manager and oversee daily facility operations. This position demands a proactive approach to managing maintenance tasks, coordinating programs, and responding to patron needs, ensuring a safe and enjoyable environment for all. Your leadership is crucial in achieving organizational goals and enhancing the service experience.
Key Responsibilities
• Coordinate facility operations and staff activities
• Oversee routine maintenance while open to the public
• Foster effective communication with diverse groups
• Generate creative sales and cost-control ideas
• Operate ice maintenance equipment in compliance with regulations
Requirements:
• Two years’ relevant experience in ice arenas
• Strong problem-solving and organizational skills
• Proven communication abilities with individuals and groups
• Valid Driver’s License for equipment operation
• Flexibility to work varying shifts and seasons Drive operational excellence and enhance customer satisfaction at FMC Ice Sports across Massachusetts.