Drive excellence in government service delivery as a Service Owner. This hands-on role involves direct engagement in analysis, solution development, and compliance management. The Service Owner plays a pivotal role in supporting government programs by actively engaging in service delivery and improvements. This includes defining service strategy, conducting user analysis, and applying up-to-date IT delivery practices. Your leadership will be key in managing vendor relationships while ensuring successful service outcomes.

Key Responsibilities
• Manage full lifecycle of service delivery aligning with compliance
• Define and prioritize service outcomes and risk management
• Lead contract management and RFP processes




• Ensure vendor accountability and performance monitoring
• Identify cost-reduction and service optimization opportunities

Requirements:
• Strong experience with government service management
• Proficient in Agile and IT delivery practices
• Detailed understanding of vendor management principles
• Ability to conduct user research and analyze performance data
• Commitment to continuous improvement in service delivery Utilize your service delivery expertise to lead and improve government initiatives effectively.

📌 Service Owner for Delivery Excellence (Edmonton)
🏢 Pathlion
📍 Edmonton