Lead client service transformation in Toronto through fund operations expertise, hybrid work, and robust stakeholder communication across financial services teams. This 12-month contract suits an experienced Manager overseeing daily operations while delivering major back-office transformation. You will support fund operations, client servicing, operational controls, and Canadian workstreams. The position involves collaboration with global teams, senior stakeholders, and international project partners. Key Responsibilities:
Act as escalation point for complex client service inquiries Oversee fund operations, recordkeeping, servicing, and controls Lead planning, testing, readiness, and milestone tracking Coordinate stakeholder communications, governance updates,
and reporting Streamline processes and implement sustainable operational improvements Requirements:
10+ years in client service or fund operations Understanding of mutual funds, ETFs, or transfer agency Experience managing escalations and third-party providers Project management and transformation delivery capabilities Knowledge of regulatory requirements, controls, and risk management Apply client service leadership, fund operations knowledge, and transformation expertise to strengthen Canadian operational delivery in Toronto.