Ready to be a Titan? As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization. This is not your average manager seat—it’s a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact. In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects. During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business. Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible. If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you.

What You’ll Do

- Lead & Develop SDR Teams
- Manage SDRs on objectives, activity metrics, and performance achievement
- Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
- Serve as a mentor and steward of the ServiceTitan culture for your team
- Motivate, incentivize, and recognize team members to encourage top performance
- Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging




- Drive Pipeline & Strategy
- Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
- Shape and implement SDR strategy and outbound processes for the teams you cover
- Report to senior management on operational and financial KPIs
- Help evaluate current technologies and programs to drive superior SDR performance
- Flex Across the Organization
- Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
- Maintain all internal customer and business partner relationships aligned to the team you are covering
- Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
- Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
- Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
- Over‑communicate updates, observations, and needs to senior leadership to ensure team continuity
- Recruit & Build
- Recruit, interview, and onboard new SDR team members to support organizational growth
- Help onboard and train new hires for speed‑to‑ramp and long‑term success
- Partner hand‑in‑hand with senior leadership to build the best SDR organization in the country

What You’ll Bring





- Experience
- Direct experience as an SDR/BDR with applicable team lead or management experience
- Direct experience in a closing AE role for 12+ months
- Strong preference for 1+ years of sales management experience
- Outbound‑specific cold‑calling experience—not just inbound lead handling
- Track record of success in both an AE and leadership role; history of managing, or being a part of, a high‑performing sales team
- Strong understanding of outbound pipeline generation processes and methodology
- Skills & Mindset
- Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
- Exceptional operational excellence skills with strong organizational foundations.
- Expert communication and presentation skills with high emotional intelligence
- Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
- Analytical mindset, comfortable generating reports and identifying trends in data
- Openness to change and eagerness to take on new assignments, projects, and team environments based on business need

Tools & Technology

- Proficiency with Salesforce.com is required
- Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred
- Adept at adopting and rolling out new sales enablement technologies

Be More Than a Manager. Be a Multiplier.

The Sales Development Flex Manager is a rare prospect to gain exposure across an entire sales organization, work alongside top leaders, and make a measurable impact on pipeline production at ServiceTitan. If

📌 Sales Development Flex Manager (Toronto)
🏢 ServiceTitan
📍 Toronto