Use residential construction expertise to support homeowners as a Customer Care Technician in Calgary or Edmonton. Apply advanced troubleshooting and explicit communication.
Brookfield Residential seeks a Customer Care Technician for front-line homeowner service. The position conducts orientations, warranty reviews, inspections, and call-in responses. You will evaluate concerns, provide solutions, coordinate trades, and complete post-occupancy warranty work under company policies and provincial guidelines.
Key Responsibilities:
- Conduct two, twelve, and eighteen-month home warranty inspections
- Inspect concerns and determine appropriate warranty solutions
- Communicate expectations with homeowners, trades, and internal teams
- Manage complex repairs and verify trade workmanship
- Document inspections and report service metrics accurately
Requirements:
- Five years residential construction or renovation experience
- Progressive customer service experience
- Proficient computer skills
- Excellent verbal and written communication skills
- Ability to manage competing priorities
Bring warranty inspection, troubleshooting, and homeowner communication expertise to Brookfield Residential's customer care team.