Support patients across Canada as a Patient Care Coordinator using customer service, call triage, and careful documentation from a home-based office.

Shoppers Drug Mart seeks a Patient Care Coordinator for its Specialty Health Network. You will respond to inquiries, support patient files, and collaborate with program teams. The work requires empathy, confidentiality, data integrity, and professional communication throughout treatment journeys.

Key Responsibilities:

- Respond to patient, pharmacy, and clinic calls within service levels
- Triage inquiries to appropriate team members
- Index documents and create patient files as needed
- Monitor reports and files for data integrity
- Coordinate medication deliveries and confirm patient adherence

Requirements:

- Minimum two years of call center experience
- Healthcare or insurance experience is an asset
- Qualified English proficiency, written and spoken
- Strong Windows, Microsoft Excel, and Word skills
- Flexibility for rotating Monday to Friday shifts

Bring patient advocacy, call coordination, confidentiality, and documentation skills to Shoppers Drug Mart's Specialty Health Network.

📌 Patient Care Coordinator Mississauga (Quebec City)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Quebec City