Position Overview

Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities

Operations Management

- Directs the operations team on daily equipment setups and strikes.
- Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
- Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company's standards.
- Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors.
- Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Asset Management

- Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
- Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.
- Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.




- Researches and remains current on new technology and equipment to purchase.

People Development

- Maintains a positive employee relations setting for all Audio Visual and Business Center (if applicable) team members.
- Manages staff to support the growth of the business and accomplish the organizational goals.
- Provides focused and continued coaching to develop the skills of team members.
- Manages human resources activity including selection, performance management, and training and development.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Training and Development

- Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.
- Provides mentoring and coaching to assure the continual development of team members.
- Trains technical staff and models appropriate use of all technical equipment.
- Recommends team members for additional training opportunities as needed.

Job Requirements

- High School Diploma is required. Bachelor's degree is preferred.
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- Working knowledge of audio visual equipment in a live show environment
- Experience handling pre-planning and operations of large audio visual events

📌 Director of Operations (Niagara Falls)
🏢 Encore
📍 Niagara Falls