Support specialty pharmacy patients in Mississauga using Kroll and solid communication skills. This full-time position is performed on-site at Argentia.
Express Scripts Canada seeks a Pharmacy Assistant, Specialty for its Mississauga Pharmacy Operations team. You will manage inbound communications, support medication-related needs, and provide first-point contact for patients and healthcare professionals. The work requires organization, customer service, and careful follow-up.
Key Responsibilities:
- Investigate and respond to inbound pharmacy communications
- Handle prescription transfers, refills, payments, and shipment tracking
- Follow up with pharmacy providers and prescribers
- Create and maintain patient medication profiles
- Escalate complex situations when necessary
Requirements:
- Two years of relatable experience, preferably in pharmacy
- Proficiency with Kroll software
- Intermediate Microsoft Word, Excel, and Outlook skills
- Strong written, verbal, and oral communication skills
- Strong customer service, organizational, and interpersonal skills
Bring pharmacy experience, Kroll proficiency, and patient-focused communication to Express Scripts Canada's specialty pharmacy team.