Shape practical ServiceNow solutions using strong requirements analysis and ITSM expertise in a hybrid contract with one in-office day.
This Senior Business Analyst role sits between business stakeholders and technical teams within a growing ServiceNow practice. You will gather requirements, analyse underlying problems, and translate needs into scalable platform solutions. The work spans delivery, platform evolution, and stakeholder management.
Key Responsibilities:
- Gather requirements and translate them into ServiceNow solutions
- Challenge needs and uncover underlying business problems
- Recommend configuration or customisation using ServiceNow best practices
- Support applications, workflows, integrations, testing, and quality assurance
- Help optimise platform management and user experience
Requirements:
- Business Analyst experience within a ServiceNow environment
- Solid ServiceNow ITSM and ITIL methodology understanding
- Broader understanding of ServiceNow platform capabilities
- Strong analysis, requirements gathering, and stakeholder management skills
- Ability to translate business problems for technical resources
Apply ServiceNow ITSM, stakeholder management, and solution design expertise while helping expand an organisation's evolving platform practice.