Responsibilities A customer service representative supports customer satisfaction and retention by serving as a primary point of contact for service-related matters. Common customer service representative duties and responsibilities include:
• responding to inquiries through phone, email or chat platforms
• resolving product or service concerns in accordance with company guidelines
• processing orders, returns, exchanges or account updates
• costing or quoting orders
• documenting customer interactions in internal systems accurately (Epicor)
• escalating complex issues to the appropriate departments when necessary
• maintaining knowledge of products, services and company policies
• following up with customers to confirm resolution
• meeting established response time and service quality benchmarks
• supporting customer retention and satisfaction initiatives Job Requirements
• Microsoft Office
• Excellent basic mathematics skills
• Familiar with ERP systems (ideally Epicor)
• Comfortable muti-tasking and working in a small company setting Location
• Vaughan location

📌 Customer Service Representative (Vaughan)
🏢 The Wohl Group Aerospace Recruiters
📍 Vaughan