Port Hood Co-op is pleased to share this recruitment opportunity for the position of General Manager. As a locally owned co‐operative since 1938, we exist for the benefit of our members and the communities we serve. More than just a grocery store, Port Hood Co-op is a gathering place and trusted community partner. We provide essential goods and services while working to meet the evolving needs of residents, seasonal visitors, farmers, fishers, families, and local community organizations.

POSITION OVERVIEW

The General Manager is responsible for coordinating all operations of the retail store in support of short and long-term goals of the co‐operative. This includes achieving desired revenue and profitability objectives, as well as providing the highest level of customer service. Solid managerial, analysis, communication and training skills, and a proven ability to motivate a team are critical elements for success in this role. The General Manager is crucial in upholding the company's image and mission statement. Daily operations include the overseeing of staff scheduling with responsible supervisors on hand at peak times, especially weekends. It is expected that the General Manager works a minimum of one weekend per month. Customer satisfaction is key as well as product quality assurance, inventory management, store maintenance and overall sustainable business profitability.

The General Manager will promote a positive image of the Port Hood Co-operative Limited while at work and in the community at large, as the face of the Co‐op.

This position reports directly to the Co‐op Board of Directors, with the President being the main point of contact. The Board of Directors provides leadership and oversight of the Co‐op on behalf of its members.



Elected by the membership, the Board sets the strategic direction of the organization, establishes policies, ensures financial accountability, and works to protect the long‐term sustainability of the Co‐op.

KEY RESPONSIBILITIES

- Embody the co‐operative's retail philosophy, values and principles, emphasizing the importance of a positive member experience.
- Promote and enforce high quality of service by all store employees through leading by example.
- Ensure that all goods and products are adequately stocked at all times through rigorous inventory management.
- Establish and maintain positive relationships with board members, staff, and Co‐op members.
- Collaborate with the Board of Directors to establish revenue, expense, and profit goals as part of an annual budget to be submitted to the Board for approval.
- Ensure the achievement of these goals by effective planning of staff, inventory, and store maintenance.
- Implement sales promotions, clearances, discount plans, displays, and other customer attractions in collaboration with Sobeys.
- Develop and monitor an annual capital expense budget to be approved by the Board of Directors to ensure efficient store operations.
- Monitor loss prevention to minimize instances of theft or loss of inventory.
- Advertise, recruit, train,



and manage a team of employees; conduct and document annual performance reviews; administer staff wages and raises within the bounds of the Board of Director's approved wage ranges.
- Formulate and administer work schedules to ensure that the appropriate staffing levels are continually met.
- Regularly analyse financial reporting, including accounting data from Sobeys, to monitor trends, identify and challenge any potential accuracy issues or errors in the reporting, and recognise opportunities and risks.
- Present revenue, margin, budget, and progress reports to the Board of Directors at monthly meetings, ensuring the data provided is accurate.
- Provide feedback to suppliers, buyers, and warehouses regarding customer opinions, buying trends, and other pertinent information.
- Ensure effective and safe utilisation of all space, including receiving area, hardware department, warehouse, and storage areas, and management of any leasing arrangements.
- Consult with Board of Directors to minimise risk when engaged in conflicts, disputes or complaint resolution.
- Be familiar with and adhere to the Employee Policy Manual.
- Be familiar with and adhere to all industry delivered policies and procedures such as Sobey's food safety and sanitation practices.
- Foster a positive workplace atmosphere.
- Maintain regular contact and collaboration with the President on emerging issues.

JOB DUTIES

- Be able to multitask in a fast‐paced environment.
- Greet and assist members in a way that models customer service excellence.
- Engage and interact with members to create a positive shopping experience.
- Provide direction and assistance to team in supervising and facilitating the daily operations of the store.
- Oversee

📌 General Manager (Port Hood)
🏢 Port Hood Cooperative
📍 Port Hood