24 Oct
|
AlayaCare
|
Montreal
24 Oct
AlayaCare
Montreal
About Alaya Care
At Alaya Care, we're more than just a fast-growing Saa S company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a solid culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, Alaya Care offers the opportunity to grow your impact, your skills, and your career.
About Alaya Care
At Alaya Care, we're more than just a fast-growing Saa S company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, Alaya Care offers the opportunity to grow your impact, your skills, and your career.
About The Role
Reporting to the Associate Director of Professional Services,
the Professional Services Consultant plays a critical, customer-facing and internal role in enabling the growth of a best-in-class professional services organization. This role is responsible for the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders, you'll bring subject matter expertise in specific functional areas (Alaya Care Platform, Home Care industry) that drives value into project deliverables. You'll manage complex components of engagements, working closely with customers to understand pain points and achieve positive outcomes, and you'll own the quality of project delivery and the reporting of customer outcomes. This is an individual contributor role that gains seniority through ongoing specialization.
What You’ll Do
Lead teams through the Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing, and user training
Serve as a trusted advisor to customers, supporting customer issues as they arise and looping in the project manager when issues may impact project scope, timeline, or budget
Partner with
📌 Professional services consultant (Montreal)
🏢 AlayaCare
📍 Montreal